OBSESSION SALON POLICIES
APPOINTMENTS
Please arrive 10 minutes early to your appointment to ensure you receive your full service. We recommend that you book your next appointment prior to leaving the
salon so that we can be sure to accommodate your schedule.
* If you are running late, we will do everything possible to accommodate you. If you are more than 15 minutes late, we reserve the right to modify the scheduled
services and reschedule the services or appointment as needed.
* We regret that we cannot be responsible for loss or damage to personal articles.
* Please keep all valuable items with you during your service.
* Salons can potentially be a dangerous place for children (i.e. sharp shears, hot tools, chemicals, etc), therefore we ask that no children not be running around
the salon.
* Please advise our staff of any allergies or sensitivities you may have.
* Our employees work as a team. If for any reason you are uncomfortable with the service provider you have reserved, another team member can be made
available to you.
* No pets are allowed in the salon.
CANCELLATION POLICY
Every appointment is specially reserved for you! As a courtesy to Obsession Salon, our staff, and waiting clients, we request a 24-hour advance cancellation
notice. Anything less may be subject to a fee as the time reserved is for you and cannot be filled on short notice. A credit card number is required to reserve an
appointment but will not be charged unless the appointment is canceled within 24 hours of scheduled service.
Time is valuable and we want to support our guests in staying aware of their upcoming reserved appointments, as well as support our stylists’ availability. We know
that things come up and that the occasional last-minute cancellation will happen from time to time.
At Obsession Salon, we utilize a 4-3-2-1 confirmation system to remind guests of their upcoming reservations and to confirm their bookings. You will be text a
reminder of your reservation 3 days before your scheduled time. Our Guest Experience Experts will reach out via text, then phone call the next 2 days before your
reservation. This will ensure you have ample opportunity to cancel or reschedule your reservation if you are unable to make it before being charged a no-show fee,
but also allowing us to ask another guest if they would like to fill the spot.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and
guests on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a No-Show fee will apply. This fee is 50%
of your scheduled appointment. If you are more than 15 minutes late, your reservation may be rescheduled. We understand there are extenuating circumstances
that are unavoidable so fees will be determined on a case-by-case basis. We value your time and hold ourselves to a high standard. We will always do our best to
provide ample notice of any unavoidable changes. As it is equally important to keep everyone healthy, we ask our staff to stay home when they are feeling unwell.
As such the guest will be given the opportunity to reschedule with the same service provider at the earliest available time or with another service provider if
preferred to keep their scheduled day.
It is very important to us that both stylists and clients protect the time scheduled for appointments. We hope this policy will help to cut down on no-shows and last
minute cancellations and, therefore, allow us to ensure that our guests receive the best Obsession Salon Experience.
You may notify us of cancellation via phone call, voicemail, or email.
PRICING
Every Service Provider at Obsession Salon works on a Level System. The level system accomplishes two main goals. The first is to provide a career path of growth
and achievement for our team. The second is to provide several options for your various service needs. Each level is based on a number of factors, including:
demand on time, skill, experience and education. As a service provider moves up in levels you will see a small increase in the cost of their services. This is reflective
of the investment they have made in their professional development.
Guests may choose the level that best fits their needs and their budget. The training our team receives is consistent, innovative, and in-depth. It starts from the moment
they are hired and continues through their entire career with us. At Obsession Salon we feel confident in recommending all of our stylists regardless of price.
All prices are subject to change at the discretion of management.
Gratuities
Tipping is left to the discretion of our clients. Tips can be added to credit card charges. Gift certificates do not include gratuities.
METHOD OF PAYMENT
​We accept Mastercard, Visa, Discover and American Express. We do ask that you put a card on file when booking online. If you would prefer to not do so, please call
to schedule over the phone, some services do require a card on file or gift card to reserve. We also will be starting to accept FSA and HAS cards for Massage.
We do not accept third party checks. There will be a $35.00 returned check fee in addition to the returned amount for any returned checks on our account.
GIFT CARDS
Gift cards are non-refundable and cannot be redeemed for cash or gratuities.
Gift cards purchased do not have an expiration date,
* From time to time we run specials that you receive an extra gift card with a purchase or you may win a gift card in a drawing, these will have expiration dates.
SERVICES POLICY
We do not offer refunds for any hair services. If you are dissatisfied with a service you have received, you must let us know within 7 days of your initial appointment and
we require that you return to the salon so that your hair can be visually inspected. We are happy to provide you with the opportunity to return to the salon for us to redo
the service. Redos are scheduled exactly like regular appointments with the original stylist and are provided at no charge. However, in the case that the original stylist
has no time available, or if you feel that the original stylist is unable to provide the service, an exception may be made and the redo may be scheduled with another stylist.
Obsession Salon will not be liable nor redo hair color that has been done outside of our salon. Please keep in mind, using box color or going from darker to lighter tones
may result in more than one service to achieve your desired result.
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Retail Return Policy
Haircare products may be exchanged with an original receipt within 14 days of original purchase if they are unopened, only used once, or otherwise approved by
management. Skin care, makeup, and lashes are FINAL SALE.